Privacy Policy

Last updated: May 2026

Introduction

This privacy policy explains how firelash-crest collects, uses, and protects personal information provided through this website and our educational programmes.

Information We Collect

We collect the following types of information:

• Name and contact details (email address)
• Child's age for programme placement purposes
• Programme selection and enrolment preferences
• Any additional information voluntarily provided in enrolment forms
• Website usage data through cookies (see our Cookies Policy)

How We Use Your Information

Personal information is used solely for the following purposes:

• Processing programme enrolments
• Communicating about sessions, schedules, and programme updates
• Responding to enquiries
• Improving our services and website functionality

Legal Basis for Processing

We process personal data based on:

• Consent provided when submitting enrolment or contact forms
• Contractual necessity to deliver the educational programmes you've enrolled in
• Legitimate interests in operating and improving our services

Data Sharing

We do not sell, rent, or share personal information with third parties except:

• Where required by law or regulatory authorities
• With trusted service providers who assist in delivering our programmes (subject to confidentiality agreements)
• With your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

Personal information is retained only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Enrolment records are typically retained for the duration of programme participation plus three years for administrative purposes.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Object to processing of your information
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at [email protected].

Children's Privacy

Our programmes are designed for young people, but we collect personal information from parents or guardians, not directly from children. We do not knowingly collect personal data from children without parental consent.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes indicates acceptance of the updated policy.

Contact

For questions or concerns about this privacy policy, please contact:

[email protected]